Frequently Asked Questions
Everything you need to know about shopping with Lumineux.
What are your standard shipping times?
We offer priority shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I track my order status?
Once your order has shipped, you will receive an email containing a unique tracking number and a link to our tracking portal to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return items in their original packaging for a full refund or exchange.
Which payment methods do you accept?
Lumineux accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects to ensure the highest level of quality and customer satisfaction.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.